Every effort is made to keep the website up and running smoothly. However, merafit.com takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
By using this website, www.merafit.com, you agree that you are aware of all our terms and disclaimers contained herein. And accessing this site will constitute your acceptance of all our disclaimers and terms of use.
Please note that we reserve the right to alter the measurements given if incorrectly chosen. Ex – For a petite girl, choosing a regular dart garment, regular length and giving the length measurement as 16”.
In case we feel that the measurement is incorrect. We will contact the customer before proceeding with the order. And the order date will be considered placed only from the day we reach the said customer.
Depending on the fabric texture, elasticity and transparency – we might have to change the construction of the garment.
Alternatively the customer will be called if the fabric choice is not appropriate for the chosen specifications.
Please note that if sending in your best fitting garment is your preferred option for sizing.
Your order will be considered placed on the day your ‘best fitting garment’ is received.
Lining could be picked by us based on the customer’s fabric choices. Ex: If the customer picked an embellished fabric which is pokey on the wrong side, but opted for no lining.
We reserve the right to add lining in such cases keeping the practicality of construction and the comfort of the customer in mind.
In case the customer sends is their best fitted garment for sizing. All the required measurements will be taken from that garment and stored in our database under the customer’s profile. In case the style chosen by the customer is such that we cannot get one particular necessary measurement for that garment from the given (best fitted) garment.
We will contact the customer for approval of the measurement chosen by us.
At merafit.com, each order is custom made to your specifications and your design. Hence, we do not accept cancellations on your order once it has been placed.
In case of a regular 15 day delivery, you could try to cancel within 24 hours and we may oblige under special circumstances.
We accept Returns and Remakes, within 30 days of your order delivery, if the product is in an unworn condition with the ‘Do not remove unless satisfied’ Tag still attached to it.
In the rare case where an alteration of the garment is not possible. We offer to Remake it from scratch using the same design and fabric (based on availability). Please log in to your account and apply for a remake within 30 days of receiving your order and our customer service will contact you by the end of the next working day. We reserve the right to deny a Remake in cases where alteration is possible. Remake’s are applicable – one time only, for every single order.
One free alteration will be provided by us – free of charge – for every single garment order that is placed. Pick up service will also be provided if it is within India. For customers outside India, please contact us at support@merafit.com or call our helpline +91 9396444424(Monday to Friday – 10.00 a.m to 6.00 p.m, Saturday 10.00 a.m to 3.00 p.m) for assistance or read our INTERNATIONAL TERMS below.
Altered or Remade products are considered as ‘Final Sale’ items and cannot be returned or exchanged.
Amount availed as as refunded CREDITs to your account cannot be claimed as cash or as a refund back to your bank, once you have accepted the return for store credits.
For the most accurate alteration or a remake, we recommend sending us a picture wearing the ordered garment. Please read our Privacy Policy to understand our Privacy measures to protect the Data provided by you.
After each garment has been constructed as per the customer’s specifications. Our QC will check each measurement of the finished garment against the measurements specified by the customer using any of the three methods – 1) Standard sizes 2) Send in your best fitted garment OR 3) Add measurements.
If the measurements provided by the customer and the measurement of the finished garment tally. But the customer still wants an alteration – such an alteration will be provided by us one time as a goodwill gesture towards the customer.
Please note that alterations and remakes will be approved after verifying each case.
We only promise the closest possible live rendering in order for you to visualize your order before it is placed. Please note that some details like piping, borders, tassels and lining do not reflect on the live rendering of your garment design.
The fabrics may show color variations based on different screen settings or the computer. We aim to give you descriptions of the fabrics and the closest possible visualization tools. Please note that even though we use high quality images of the fabric, the live rendering cannot be a 100% accurate in the representation of the fabric.
While designing your made to fit garment, please note that the live rendering on the model is for representation and when your actual garment is custom made for you, there may be slight differences to the represented image.
Each order is custom made and hand crafted as per your unique specifications, so that you can have a garment like ‘no other’ and hence we take 15 (working) days to deliver your order or 7 (working) days in case of Expedite delivery.
Our shipping is free within India. The average delivery time for our regular orders is 15 days. With an option to upgrade to Expedite delivery taking 7 days. Our Expedite delivery option comes at an added cost of Rs. 500.
Please note, if you use your own fabric by picking the ‘Customer Fabric’ option, your order will be considered placed from the DAY we receive your Fabric and NOT from the day your order is placed. The same would apply if you pick ‘Best Fitting Garment’ as your sizing method. Your order will be considered place from we receive your garment.
House Of Garments maintains these delivery schedules except in situations, events or circumstances, which are beyond our control ( the customer is not available, production delays, public holidays and bundhs, adverse weather conditions, mistakes in delivery information, legal procedures). If the estimated date of delivery is on a weekend, the delivery will most likely arrive on the following Monday
We provide a pick-up service for alterations, remakes and returns within India. For customers outside India, please contact our customer service for assistance.
We also provide a pick-up service for your ‘best fitted garment’, if that has been chosen as your sizing option. This service is only available within India. For customers outside India, please contact our customer service for assistance.
Please note that the pick-up service for alterations, remakes or returns can be availed only a single time for every order placed. And these services are available only for our customers within India.
For International Shipping, please expect additional transit delays as our shipping takes 3-5 days. Please contact our Customer Service if you need further assistance (Or WhatsApp us at +91 9396444424).
For International orders. If you have chosen ‘Expedite’ delivery for any item, please note that an external payment link will be sent to you to upgrade all the items in that order to ‘Expedite’. Alternately you will have to place ‘Expedite’ items as a separate order.
Depending on your choice of base style, fabric, length and Add Ons chosen, our interactive pricing will keep changing as you pick your options for your custom made garment. Our prices are VAT inclusive.
If an order is placed from an International location. The prices reflect as per the country chosen.
Please note that you cannot change the shipping location to International after you have made a payment according to the prices in India. In case you want to change your shipping location to International. You will have to bear the additional shipping costs.
The ‘free shipping’ above $100 can only be availed if your payment has been as per our International $ prices.
Please note that we do not store payment related information on merafit.com for security reasons.
COD facility will not be available for EXPEDITED orders.
Second time defaulters on Cash On Delivery might be not be permitted to order Cash On Delivery with us again. We reserve the right to suspend the Cash On Delivery option for a particular customer in such a case.
For all our International shipments, we charge a flat rate of Rs. 1500.
Please note that we currently do not accept alterations from our International customers.
Reverse pick up service is not available to our customers outside India.
Returns are currently only accepted if our International customer bears the shipping charges for the same.
Please also expect additional transit delays as our shipping takes 3-5 days internationally.
Additional duties which may have to be paid to customs by the customer in certain cases cannot be predicted and House Of Garment is not responsible in such situations.
For further enquiries or additional requests please contact our Customer Support or WhatsApp us at +91 9396444424
For International orders. If you have chosen ‘Expedite’ delivery for any item, please note that an external payment link will be sent to you to upgrade all the items in that order to ‘Expedite’. Alternately you will have to place ‘Expedite’ items as a separate order.
Muse Art Gallery makes every effort to guarantee the completeness, accuracy and currency of the content. Merafit.com, a unit of Muse Art Gallery does not accept any responsibility for any direct or indirect damage arising from possible inaccuracies or omissions on the website. Modifications and corrections expected. The prices and conditions are subject to modification.